At Creamcy Cases, we are committed to providing high-quality phone cases and accessories for Apple and Samsung Galaxy devices. If for any reason you are not completely satisfied with your purchase, we offer a 30-day return policy for a refund or exchange. To initiate a return, please contact our customer service team.
Please note the following exceptions to our return policy:
- Personalized products are one of a kind and have been manufactured only for you. Therefore we can not refund any customized products under any circumstances unless the product has a manufacturer's defect.
- Shipping and express shipping fees are non-refundable.
- The returned product must be in its original packaging and must not have been used.
Customers are responsible for covering all costs associated with returning an item, including shipping fees. It is recommended that you use a registered and traceable shipping service when returning the package, as it remains your responsibility until it is received by our team.
If you have any questions or need assistance with the return process, please don't hesitate to contact us. We're here to help.
